ATTENTION: DUE TO COVID19, UPS HAS SUSPENDED ALL REFUNDS ON SHIPPING.
(so yes, they are legally allowed to steal) Because of this we will issue refunds on a case by case basis until UPS comes to their senses.
USPS Does NOT guarantee their delivery times, plain and simple. Only a US Gov Agency is allowed to falsely advertise. For this reason USPS deliveries will not be refunded because of delivery times.
We offer FREE shipping with orders over $150. Some exclusions below may apply.
Free shipping is for delivery within the continental US only (does not include HI and AK or PR) and ships via UPS GROUND or USPS (whichever has the lower price). Delivery times on Free shipping cannot be guaranteed.
Free shipping does not include 2.5 or more gallons of Pretreatment, however, shipping is ONLY calculated based on the pretreatment, not on any other ink, parts or supplies you have in the cart.
Order $150 or more in Wide Format Ink and get free delivery. Combined orders and/or orders with less than $150 worth of Wide Format Ink will only get charged ground shipping for the weight of the wide format ink
Some Drop Ship items and most equipment (printers, cutters, heatpresses) are not included in the Free Shipping Program. Any item that ships via Freight is also not included unless within a promotion.
All COD orders (if accepted) carry an additional charge of $17.
There are NO WEEKEND deliveries unless you add the Friday Next Day Air product to your order along with NEXT DAY AIR shipping option. Click here for the Friday Next Day Air Product. On Friday, only orders that include the Friday Next Day Air product will arrive on Saturday.
GPI cannot control the weather nor can we be held responsible for delayed deliveries because of weather or mechanical malfunction. If we could control the weather, we would make NY 75 degrees all year long.
UPS does not deliver to PO Boxes, so where eligible, orders to be delivered to PO Boxes will be sent via USPS Priority Mail.
Orders within the USA selected for Ground, 3 days, 2nd day or Overnight will also be shipped via UPS.
Shipping to AK and Hawaii will go Priority USPS mail for a small charge IF the order fits in a large Flat Rate box and totals more than $150.
Unfortunately, we live in a world where people steal credit cards, make fraudulent purchases, and have the order shipped to a different address so they can then sell the merchandise. With that said, all first time orders must ship to the billing address. If your shipping and billing address do not match, you must call ahead of time and clear your shipment otherwise your order will not ship out.
All international orders ship via UPS International only. Shipping prices only include delivery, they do NOT include customs, taxes, duties or broker fees. Every country is different. Before ordering you should first research the costs of importing goods from the US.
We do not ship via DHL or Carrier Pigeon.