Ricoh Warranty

Purchaser’s Cancellation Rights 

Purchaser can cancel the purchase of the Ricoh-DTG Apparel Printer and related equipment and accessories (the “Ricoh-DTG & Products”) for any reason prior to delivery of the Ricoh-DTG & Products by delivering a written notice of cancellation to Seller.  The notice of cancellation must be sent via email to sales@garmentprinterink.com or a reliable overnight courier or Express Mail (to garmentprinterink 400 Oser Ave STE 2000 Hauppauge, NY  11788), or personally delivered to Garment Printer Ink.  Within five (5) business days of receipt of a timely notice of cancellation, Seller shall refund to Purchaser all sums paid by Purchaser.  If the machinery has been shipped or if the Purchaser has received delivery of the Ricoh-DTG & Products, however, the delivery or shipping in transit shall be deemed acceptance thereof,  Purchaser may not cancel the purchase of the Ricoh-DTG & Products, and there will be no refund of the purchase price nor buy back of the Ricoh-DTG & Products by Seller. 

Following delivery, if there are any bona fide warranty claims relating to the Ricoh-DTG & Products, Seller shall resolve same by repair or replacement of the Ricoh-DTG & Products, which repair, or replacement shall be determined at Seller’s sole option.

Standard 1 Yr. Manufacturer’s Warranty 

Warranties; Maintenance; Disclaimers. The Ricoh-DTG & Products shall be in new condition, unless designated in writing otherwise, and in good operating order and free from material defects under normal use and service for a period of one year from the date of delivery. Purchaser shall promptly notify Seller in writing within the warranty period of any defect or malfunction of the Ricoh-DTG, but in no event within less than 14 days of discovery thereof. Seller’s obligations under these warranties are limited to, at Seller’s sole option, providing parts and guidance or physically repairing the Ricoh-DTG at Seller’s cost, if the Ricoh-DTG is found to be defective, provided that the Ricoh-DTG is, upon request, returned to Seller at its place of business, transportation prepaid.  

The warranties contained herein are specifically conditioned on Purchaser’s proper installation, operation and maintenance of the Ricoh-DTG in accordance with Seller’s free training program at sellers location in Hauppauge, NY or thru the Online Installation and Training option, with the instructions set forth in Seller’s manual and written materials provided to Purchaser and with ordinary and usual business practices. Should Purchaser fail to properly install, operate and/or maintain the Ricoh-DTG, then Seller may, at its sole discretion, deem any or all of the warranties contained herein to be voided and of no further effect.  Purchaser acknowledges and agrees that Ricoh branded cartridges are for single use only and that the Purchaser is responsible for any resulting damage to the machine caused by non-Ricoh branded inks. Items that could void warranty of printer are use of non-Ricoh DTG Brand inks, damage caused by improper installation, improper or abnormal use, misuse, or neglect.  Damage caused by non-compliance with the maintenance provisions of instruction manual, improper consumables, improper use of accompanying accessories, or if the product has been altered or modified in any way. Purchaser may be eligible to purchase from Seller (or a designated agent of Seller) an extended warranty (excluding consumable parts and print heads), under the terms and conditions then offered by Seller. When the Ricoh-DTG is no longer under warranty or extended warranty, Purchaser can still receive repair service and technical support on a "pay as you go" basis per the then prevailing rates of Seller. Non-warranted parts include any parts that touches ink, including Ink lines, dampers, waste pads, print heads and filters etc.

All service and support requests relating to ink flow and printing and not through the failure of boards, mechanics or electrical, that result in requiring repair, diagnosing or service needed by the customer shall be considered, at the sole discretion of the seller, a non-warrantied support ticket and all expense of non-warrantied parts, consumables and shipping shall be at the expense of the purchaser. 


THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE WARRANTIES AS SPECIFICALLY SET FORTH IN THIS CONTRACT, WHICH ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES, INCLUDING FOR MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED BY SELLER AND EXCLUDED FROM THIS CONTRACT. SELLER ASSUMES NO RESPONSIBILITY THAT THE Ricoh-Ricoh-DTG WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH PURCHASER MAY BE BUYING SAME. SELLER SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE DIRECTLY OR INDIRECTLY ARISING FROM OR IN CONNECTION WITH THIS CONTRACT AND/OR THE USE OF THE Ricoh-Ricoh-DTG OR THE PERFORMANCE THEREOF, INCLUDING WITHOUT LIMITATION, FOR ANY INCIDENTAL, SPECIAL AND/OR CONSEQUENTIAL DAMAGES OF ANY KIND, AND PURCHASER’S REMEDIES ARE EXCLUSIVELY LIMITED AS SET FORTH IN THIS CONTRACT. IF PURCHASER RESELLS THE Ricoh-DTG, SELLER MAKES NO WARRANTIES WHATSOEVER TO ANY END-USER(S), AND PURCHASER IS NOT ENTITLED TO REPRESENT ANY EXTENSION OR APPLICATION OF THESE WARRANTIES ON BEHALF OF SELLER TO ANY END-USER(S).