RIP Software Support

REASONS AND SOLUTIONS: 1. The wrong printer was selected during printing **Make sure the Epson Stylus Photo 2200 is selected when printing without the White Ink upgrade and RIP Pro. **Make sure the DTG Kiosk w/ White Ink is selected when printing with the White Ink upgrade and RIP Pro. 2. The printer is not turned on or communication is unplugged **Make sure power is on. **Make sure communication cable is plugged in. 3. There is a driver issue **If printing without the White Ink upgrade and RIP Pro make sure the Epson Stylus Photo 2200 driver is installed. If the driver is installed, remove and reinstall. Refer to your manual to make sure you install the proper Epson driver. **If printing with the White Ink upgrade and RIP Pro make sure that the inputs and outputs are set correctly. Refer to you DTG RIP Pro manual for proper input and output settings.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. The background is not 100% white. **Use your graphic software to select the background pixels and make the 100% white.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. True Type Fonts in vector graphics can have issues printing trough postscript printer drivers. **If printing 7 color with out RIP Pro convert the letters to a bitmap or raster image. **If printing with RIP Pro, go to the DTG Kiosk w/White ink driver and find the setting for True Type Fonts. Make sure it is set to Substitute with Device Font.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

REASONS AND SOLUTIONS: 1. One or more of the CMYK color channels are not printing **Print head needs to be primed by doing a few head cleanings. **Bottle of ink has run empty. Fill the bottle and ink tubes and prime the print head with head cleanings. Prevention: Top off ink bottles regularly **Open any valves that may be off. **Print head is clogged. Use head cleanings or flush with cleaning solution. If that doesn't work replace the print head. Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again. **Damper has hole or is clogged. Replace damper. 2. Computer monitor needs to be adjusted **Make sure the RGB (Red Green Blue) values are balanced. **Adjust the brightness if necessary. 3. Color profiles are being used in graphic program such as Photoshop. **During the print process from the graphic program make sure that no color management is selected. RIP pro will handle the color profiling.   Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here

Answer: The settings in your Photoshop in the color management section should be "Let Printer Handle Colors", and the rendering intent setting should be set to PERCEPTUAL, not Relative Colormetric. Also when sending the image to the printer, first you must select the DTG Kiosk with White ink as the printer to print to, once you select this printer as your intended output device, you will need to go to PAGE SETUP and once in there you would then navigate to PROPERTIES and then ADVANCED. This will open up the Rip settings where we can select the correct interpreters of our image so the RIP software can match what we have on our screen. In the Printer Features section of these advanced settings, you will find the Source Profiles for RGB images as well as CMYK images, it is important that you select the correct interpreters here so the Rip can accurately decipher the correct language of our postscript code to closely match the colors and resolutions of our image. The correct source profile for RGB images should be set to NTSC 1953, and not the defaulted value of Rip-Default, and the correct interpreter for all CMYK images is NONE. Make sure these are set and the settings in Adobe Photoshop for color handling are set as well as the printer is selected to handle color and not the software. I hope this information is understandable and helps to get your blues to work more closely to what your intended color is. Also one other thing make sure that in the printer features of the advanced settings, that you have photo normal selected instead of Vivid Darker. Choosing Vivid Darker will saturate more color into your image instead of normal ink output. This setting "Vivid Darker" is only intended for printing on terry or thicker substrates where more ink saturation is required.    Buy the DTG RIP Pro Version 6 Upgrade here Read a review on the DTG RIP Pro here