Melco G2 - Error Codes

customerAugust 13, 2018

Melco G2 - Error Codes
Error Code Explanation Answer
01001D This can occur during machine initialization but may occur during or after printing if the printer settings are not correct. This error indicates the Print Head Carriage is commanded to move and no movement occurs. The error is usually a mechanical restriction of the Print Head Carriage. This error is intended to indicate when the Print Head Carriage motion is restricted and is typically caused by an "electrical" problem. To recover from this error condition use the list of possible solutions below. Verify that the Print Head Release lever is properly orientated by Releasing Print Head Carriage and inspecting for proper release lever motion and orientation. The Print Head Release Lever can be pivoted about the axis for proper orientation. Verify that the Paper Option on the printer display is set for the "Paper Roll" setting. Inspect the Print Head Carriage Linear Encoder Strip for contamination. Even the smallest amount of contamination will cause an improper reading of the encoder strip. Clean the Linear Encoder strip to remove any contamination. Clean the Print Head Linear Encoder Strip Sensor to ensure no contamination is blocking the sensor. Re-seat or change the Harness Encoder Cable Re-seat or change the Harness Head "B" Cable on the Linear Encoder Board. Change the Encoder Sensor Board Change the front Sub Board Change Harness 7, 8, 9 Change the Main Control Board
00010004 This error is intended to indicate when the Print Head Carriage is commanded to move and no movement occurs. The error is intended to indicate an electrical problem. This error is intended to indicate when the Print Head Carriage motion is restricted and is typically caused by a "electrical" problem. To recover from this error condition use the list of possible solutions below. Verify that the Print Head Release lever is properly orientated by Releasing Print Head Carriage and inspecting for proper release lever motion and orientation. The Print Head Release Lever can be pivoted about the axis for proper orientation. Verify that the Paper Option on the printer display is set for the "Paper Roll" setting. Inspect the Print Head Carriage Linear Encoder Strip for contamination. Even the smallest amount of contamination will cause an improper reading of the encoder strip. Clean the Linear Encoder strip to remove any contamination. Clean the Print Head Linear Encoder Strip Sensor to ensure no contamination is blocking the sensor. Re-seat or change the Harness Encoder Cable Re-seat or change the Harness Head "B" Cable on the Linear Encoder Board. Change the Encoder Sensor Board Change the front Sub Board Change Harness 7, 8, 9 Change the Main Control Board
0001001E This error indicates a table motion restriction or an improper table motion occurred. This error indicates a table/platen movement problem. The error is most commonly caused when the user presses the flashing green button "before" the printer is in the READY state OR has not been pressed at all before attempting to start a print job. This will result in a lockup of the printer control panel. The Error Occurs during Start-Up Cycle machine power Press the power button in and release it to the "Off" position. Remove the power cord from the back of the machine. Install the power cord back in the machine. Press the power button in on the control panel to turn the printer back on and allow the normal machine initialization to begin. When the display reads READY press the flashing green button to allow machine initialization to complete. Re-seat the PF Encoder Sensor Turn off the machine power Remove the machine power cord Remove the rear machine cover Remove the PF Encoder Cover Unplug the PF Encoder cable from the Encoder Sensor Plug the PF Encoder Cable back into the Encoder Sensor Replace the covers Install the power cord Press the power button in on the control panel to turn the printer back on and allow the normal machine initialization to begin. When the display reads READY press the flashing green button to allow machine initialization to complete. Test machine Table Tray movement The Error Occurs During or After Printing Select the Paper Roll Icon without the scissors at the Epson display Check the platen/table size in the MelcoRip software Verify All printer settings are correct Verify that the Table Tray does not actuate the front limit switch Clean the Encoder Strip and Sensor Clean the table/platen encoder Check the guide rails and the guide rollers Ensure that there is nothing obstructing the movement of the table on the rails Change the Encoder Harness Change the table/platen encoder harness
010035 This error is intended to indicate a pump mechanism problem. Verify that the Print Head Carriage moves freely away from the parked position. If the Print Head Carriage cannot move away from the parked position check for a Pump Problem and look for any damaged or dirty gears or wheels in the pump actuation area.
010033 This error occurs when a non-essential paper/cutter sensor is always "enabled" and no change in sensor state occurs when a change in sensor state is expected. Verify that the blue release lever for the print Head Carriage is in the normal position Check if the Star Wheel is working correctly Remove the right side cover and check the following If there is any ink on the sub-board near the Maintenance Tank If the cables for the bypassed Paper Eject Phase Sensor are damaged
010031 This error occurs when a non-essential paper/cutter sensor is always "disabled" and no change in sensor state occurs when a change in state is expected. Remove the right side cover and check if the cables for the bypassed ASF Phase Sensor is short circuited. Check the sub-board near the maintenance tank to damaged or disconnected wiring. Check the sub-board to verify there are no broken components
010030 This error occurs when the Multi Sensor on the Print Head Carriage is not functioning normally. Clean the Muliti-Sensor with isopropyl alcohol and a cleaning applicator Check the wiring of the sensor to ensure it is seated correctly Change the sensor
010005 This error is intended to indicate a pump mechanism problem. Verify that the Print Head Carriage moves freely away from the parked position. If the Print Head Carriage cannot move away from the parked position check for a pump problem and look for any damaged or dirty gears or wheels in the pump actuation area.
01001B This error indicates a Print Head drive problem Inspect Harnesses on Print Head for any damage of contamination. Replace any damaged harnesses Check the Harness cable on the board over the Print Head and replace if damaged Replace the Print Head Replace Harness Cables on the Epson Main Board Replace the Epson Main Board
010000 This error is a PF Motor Encoder check error. This error is caused by no logic signal from the table encoder or improper processing of the logic signal. Check the PF encoder cable for damage and verify proper connection Re-seat the connector by disconnecting and reconnecting. Replace the PF encoder disk sensor Replace the MelcoJet Main Board
0002000B Internal memory shortage error caused by the Waste Tank Chip not being read properly. The printer firmware being corrupt The Epson Main Board is not processing information properly. This error occurs when an internal memory shortage occurs. Reset Waste Ink Tank Chip Replace Waste Ink Tank Chip Upgrade Firmware Change Epson Main Board
NON GENUINE The printer recognizes ink cartridge types. When any Non-Epson ink cartridge is installed the printer will display this error. NON GENUINE The NON GENUINE error message will appear on the printer LCD display when any ink cartridges are installed in the printer that is not Epson ink cartridges. This message will appear each time the printer is powered up during the machine initialization process. This message will also appear when any ink cartridges are removed from the ink bay and reinserted for any reason. To clear the message from the display using the following steps: Press the down button to scroll through the entire NON GENUINE message (press the down button 5 times). The option to select YES or NO will appear on the display once you reach the end of the message. Press the left button (1) time to select YES. The DAMAGE FROM message will appear on the printer display. Press the down button to scroll through the entire DAMAGE FROM message (press the down button 5 times). The option to select ACCEPT or DECLINE will appear on the display once you have reached the end of the message. Press the left button to select ACCEPT. The PLEASE WAIT message will display during the ink cartridge initialization process. Once this process completes the LCD display will read READY.
NO MNT TNK This message will display when the Waste Ink Tank is removed from the printer. This message will also display each time the print table is in the load position. This message is displayed any time the machine table is in the out or the load position. This message should not display with the table moved to the "print ready" position. This message also occurs when Waste Tank is removed from the printer. Move the table to the "print ready" position. Install or re-seat the tank. If the message continues to display the waste ink tank chip reader may be broken or damaged and need to be replaced If the message continues to display remove the Waste Ink Tank and reset the tank chip. If the error persists replace the Waste Ink Tank Chip
0MNT TNK FULL or MNT TNK NEAR FULL This error occurs when the printers Waste Ink Tank capacity estimator reports that the tank has reached the storage capacity. The printer calculates the amount of ink in the tank based on the number of cleaning cycles as well as the type of cleaning cycles that have occurred since the last time the Waste Ink Tank chip has been reset. Remove the Waste Ink Tank from the printer and properly dispose of the ink and cleaning solution. Reset waste ink tank chip.
INVALID CARTRIDGE This is an ink cartridge compatibility error. The error indicates that an ink cartridge for a model 4800 printer is inserted into the 4880 model printer. Press the Pause button to bypass this message an continue printing as normal
SET INK CARTRIDGE This error indicates that the printer did not properly read the Ink Cartridge Chip during machine initialization. Check the Control Panel LCD to see which Ink Cartridge indicator is flashing Re-seat the ink cartridge by removing it and reinserting into the ink bay Reset the chip on the Ink Cartridge and test If the trouble is occurring with a refillable cartridge the cartridge chip can be replaced Change the ink cartridge The chip reader in the ink bay may be broken or damaged and should be replaced
CARTRIDGE INK AMOUNT This error occurs when the printers Ink Cartridge capacity estimator reports that the Ink Cartridge may be near empty. Reset ink cartridge chip Replace ink cartridge Replace the ink cartridge reader (contact technical support) Replace Epson Main board (contact technical support)
RELOAD PAPER This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed. This refers to the recovery method for three different errors codes. These are all related to "mode" settings. In almost all cases, resetting the mode settings will resolve these three error codes. Reset mode settings platen gap = standard ink settings = exe quite cut = off auto cleaning = off auto nozzle check = off sheet size check = off refresh margin = off cutter adjust = exe time out = off paper alignment = off paper size check = off paper margin = default code page = PC437 interface = auto page line = off
REMOVE PAPER This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed. This refers to the recovery method for three different errors codes. These are all related to "mode" settings. In almost all cases, resetting the mode settings will resolve these three error codes. Reset mode settings platen gap = standard ink settings = exe quite cut = off auto cleaning = off auto nozzle check = off sheet size check = off refresh margin = off cutter adjust = exe time out = off paper alignment = off paper size check = off paper margin = default code page = PC437 interface = auto page line = off
CHANGE PAPER This error indicates that one or more of the proper printer settings that allow the printer to function in a "Direct To Garment" printer environment have changed. Also, the paper sensor bypass tape may have become removed from the paper sensor. This refers to the recovery method for three different errors codes. These are all related to "mode" settings. In almost all cases, resetting the mode settings will resolve these three error codes. Reset mode settings platen gap = standard ink settings = exe quite cut = off auto cleaning = off auto nozzle check = off sheet size check = off refresh margin = off cutter adjust = exe time out = off paper alignment = off paper size check = off paper margin = default code page = PC437 interface = auto page line = off
UPGRADE F/W This error indicates that the Firmware may not be processing information properly. In most cases this is caused by ink contaminated electronics or a loose cable connection. Contact Technical Support

Leave a comment