Installing the Windows Driver for your Graphtec Plotter

customerJuly 26, 2018

There is no need to install the driver when using Cutting Master, or Graphtec Studio, Graphtec Pro Studio, as well as recent 3rd party software such as Onyx, FlexiSign, Caldera, etc.

Windows driver installation is ONLY necessary to update firmware, to use the Graphtec Cutter Plotter Controller, or to run a plotter from a software program that requires it.  

This video will show you how to install a Windows driver, tips, potential issues, and solutions.

 

Possible Issues

#1  ISSUE INSTALLING DRIVER ON WINDOWS 7

When an error window pops up during the driver install on Windows 7 saying “operation has stopped”, it is caused by the operating system its self.  Unfortunately, Graphtec Tech support can’t help with this issue as it is related to the operating system. 

SOLUTION: Take the most up to date driver and have a PC technician install it. 

#2  SECURITY SOFTWARE IMPEDING THE PROPER INSTALLATION OF THE WINDOWS DRIVER

In some instances, the end-user might not be aware that there are multiple security software programs running at the same time. These programs can cause issues while installing, or sometimes even downloading firmware. This video will show you how to find out what security software programs are running.

#3  USB PRINTING SUPPORT ICON SHOWS UP INSTEAD OF WINDOWS DRIVER ICON

After the driver is installed, if the plotter is connected and turned-on but it shows up as USB printing support icon like below:

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At this point the installation is not complete, the cutter PC will not communicate until the driver installation is completed. 

SOLUTION: 5-STEPS ON USB PRINTING SUPPORT

View/Print These Instructions

Step 1

If you see “USB Printing Support” under Unspecified (1) column in Devices and Printers, it means the driver was not installed properly.  Right click on the USB Printing Support and select Properties.

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Step 2

Select Hardware, select Properties, then select Change Setting

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Step 3

Click on Driver, then select Update Drive

Click on Browse my computer for driver software

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Step 4

Click Browse button, select [WIN2K_VISTA_XXX] folder, click OK

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Step 5

If there is a red window warning pop-up, select Install this driver software anyway

Check to see the Printer Driver is listed in Printer and Faxes folder

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