Firmware can be updated on both Windows & Mac. For Windows, firmware update is most easily done via Windows PC via USB port, needed items are:
1. Windows driver for respective cutter (view windows driver installation video below)
2. Firmware files of respective cutter. Check the latest firmware & Windows driver of your Graphtec model
Installing the Windows Driver
How to Update your Firmware
Windows
Mac
For Mac OS users (not guaranteed), items needed: Cutting Master 2 OR Firmware file