Cartridge not recognized as OEM

Cartridge not recognized as OEM

Dean Armando

I received a full set of cleaning cartridges for my iDOT. Installed them and ran a Power Clean. Recv'g a msg that there wasn't enough ink, so I went to the Ink Resetter function. This screen reported the #5 cartridge was not OEM and I had to accept responsibility for damage, etc. to continue.

This allowed me to continue with the Power Clean, however, the bar graph showing remaining fluid shows empty for the #5 slot (it's actually brand new and nearly full).

What can i do to resolve this mistake?

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